Shipping policy

Shipping Policy

Last updated: August 15, 2026

Welcome to CozyChi Gift Store! 💕 We're excited to send your cozy finds your way.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Orders placed on weekends or holidays may begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Times

After your order has been processed, estimated delivery times are:

Standard Shipping: Approximately 3–7 business days
Expedited Shipping: Delivery times depend on the shipping option available at checkout

Please note that delivery times are estimates and are not guaranteed. Delays may occur because of weather, holidays, carrier issues, or other circumstances outside of CozyChi Gift Store's control.

Shipping Costs

Shipping costs are calculated at checkout based on your order, delivery address, and available shipping options.

Any applicable shipping charges will be displayed before you complete your purchase.

Order Tracking

When tracking information is available, it will be sent to the email address provided with your order.

Please allow some time for tracking information to update after your package has been shipped.

Incorrect Shipping Address

Please make sure your shipping information is correct before completing your order.

If you entered an incorrect address, contact us as soon as possible. We will do our best to help, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

If your tracking information shows that your package was delivered but you cannot find it, please first check around your delivery location and contact the shipping carrier.

If your package appears to be lost or significantly delayed, please contact us and we'll do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide your order number along with clear photos of the damaged package and product.

We'll review the situation and work with you toward an appropriate solution.

International Shipping

At this time, shipping availability may vary depending on the product and destination.

If international shipping is offered for your order, any applicable shipping fees, taxes, customs charges, or duties will be displayed or communicated according to the shipping option available at checkout.